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Terms of Use

Effective Date: January 17, 2026

These Terms of Use (“Terms”) govern your access to and use of the website https://rivanawomenshealth.ca and any related virtual services (the “Platform”), operated by RiVana Health Inc. (“RiVana,” “we,” “us,” or “our”).

Please Read Carefully

By accessing or using our Platform, booking appointments, or creating an account, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform or services.

Important Notice: Our services may not be appropriate for all health concerns. RiVana Health Inc. does not provide emergency or crisis services. If you are experiencing an emergency, call 911 or go to the nearest emergency department.

1. Our Services

RiVana Health Inc. provides virtual healthcare services for women, which may include general health support, menopause care, weight management support, and related services.

Services may include:

  • Virtual consultations with licensed healthcare providers in Canada

  • Clinical support and care planning within the provider’s scope of practice

  • Laboratory and diagnostic coordination

  • Specialist referrals where appropriate

Telehealth services are delivered remotely via secure text, audio, or video platforms.

These services do not replace your primary care provider. We encourage all patients to maintain an ongoing relationship with a primary care provider and to keep them informed of care received through RiVana Health Inc.

2. Eligibility

To use the Platform and services, you must:

  • Be at least 18 or 19 years of age, according to the age of adulthood in your province

  • Be a resident of Canada

  • Complete registration and any required intake processes

We reserve the right to refuse, suspend, or terminate access if eligibility requirements are not met.

3. User Responsibilities

You agree to:

  • Provide accurate, complete, and current information

  • Use the Platform only for personal, non-commercial purposes

  • Follow guidance provided by your healthcare provider

  • Seek in-person or emergency care when advised or necessary

You are responsible for all activity under your account and must keep login credentials secure.

4. Telehealth Services & Clinical Limitations

Healthcare providers delivering services through RiVana Health Inc. are independent licensed professionals and are not employees of RiVana Health Inc.

Availability and scope of services depend on your province or territory and applicable regulatory requirements.

Providers may decline, limit, or discontinue services at their professional discretion.

Telehealth Risks

You acknowledge that telehealth has inherent limitations, including potential:

  • Technical or connectivity issues

  • Delays in communication

  • Limitations in assessment compared to in-person care

By using telehealth services, you accept these risks.

5. Payments and Fees

Fees apply for services not covered by provincial health insurance plans.

Payment must be made in advance using accepted payment methods.

Fees are non-refundable unless otherwise stated in writing.

RiVana Health Inc. reserves the right to update fees with reasonable notice.

6. Acceptable Use, Conduct, and Right to Refuse Service

RiVana Health Inc. is committed to providing care in a safe, respectful, and professional environment for patients, clinicians, and staff.

We reserve the right, at our sole discretion, to refuse, suspend, or terminate access to the Platform or services, with or without notice, where a user engages in conduct that is abusive, harassing, threatening, or otherwise inappropriate.

Prohibited conduct includes, but is not limited to:

  • Abusive, aggressive, discriminatory, or threatening language or behaviour toward staff, clinicians, or representatives of RiVana Health Inc.

  • Harassment, intimidation, or repeated unwanted contact, including excessive messaging or attempts to pressure staff or providers

  • Demands for care or services that fall outside clinical judgment, professional standards, or scope of practice

  • Misuse of communication channels, including sending repeated messages after boundaries have been communicated

  • Submission of false, misleading, or incomplete information

  • Conduct that compromises the safety, well-being, or integrity of staff, clinicians, or operations

Where safety concerns arise, services may be discontinued immediately. In such cases, we may, where appropriate, provide information regarding alternative care options.

Violation of this section may result in immediate suspension or termination of access to services or the Platform.

7. Intellectual Property

All content, trademarks, branding, and materials on the Platform are owned by or licensed to RiVana Health Inc. and are protected under Canadian intellectual property laws.

You may access content for personal use only. Reproduction or distribution without written permission is prohibited.

8. Limitations of Liability & Indemnification

The Platform and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law:

  • RiVana Health Inc. is not liable for medical, financial, technical, or data-related outcomes arising from use of the Platform

  • You agree to indemnify and hold harmless RiVana Health Inc., its officers, contractors, and providers from claims arising from your use of the Platform or breach of these Terms

Nothing in these Terms limits liability where such limitation is prohibited by law.

9. Privacy

Personal information is collected, used, and disclosed in accordance with our Privacy Policy and applicable Canadian privacy legislation, including PIPEDA.

10. Dispute Resolution

These Terms are governed by the laws of Canada and the Province of Ontario, without regard to conflict of law principles.

In the event of a dispute, parties agree to attempt good faith resolution prior to initiating formal proceedings. Where permitted by law, disputes shall be resolved through binding arbitration in Ontario.

11. Amendments

We may update these Terms from time to time. Continued use of the Platform following any changes constitutes acceptance of the revised Terms.

12. Contact Information

For questions or concerns regarding these Terms, please contact:

RiVana Health Inc.
Website: https://rivanawomenshealth.ca

These Terms of Use are provided for general informational purposes and do not constitute legal advice.

Menopause stage assessment: Understand your transition!

What stage of menopause are you in?

Navigating the changes in your body can be overwhelming, but you don't have to do it alone. This 2-minute assessment is designed to help you identify whether, and where, you might be in the menopause transition.

Answer a few questions about your recent cycles and symptoms to identify your probable stage of menopause. At the end, we will provide an initial guide to your current stage.

Note: This assessment is a guide and does not replace a clinical diagnosis. If you have urgent concerns, please reach out to us directly.