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RiVana Health Inc.

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Privacy Policy

RiVana Health Inc. (“RiVana,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

This Privacy Policy applies to our website https://rivanawomenshealth.ca, our virtual women’s health services, and related communications and platforms used to deliver care.

Agreement

By accessing or using the RiVana Health Inc. website, platforms, or virtual services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Additional details regarding your rights, responsibilities, and use of our services are outlined in our Terms & Conditions.

1. Our Commitment to Privacy

We recognize the sensitive nature of personal and health-related information. We collect only the information necessary to provide safe, effective care and to operate our clinic, and we do so with care, transparency, and respect.

2. What Personal Information We Collect

Depending on how you interact with RiVana Health Inc., we may collect the following types of information:

a) Personal Identifying Information

  • Name

  • Email address

  • Phone number

  • Province of residence

  • Emergency contact information (if provided)

b) Health-Related Information

  • Information shared before or during appointments

  • Information entered into intake forms, accounts, or medical profiles

  • Consultation requests, clinical notes, and relevant care history

c) Website & Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and interaction data (via cookies or analytics tools)

We do not knowingly collect personal information from children.

3. How We Collect and Use Personal Information

a) For Healthcare Services

Clinicians collect information necessary to provide safe and appropriate care. This information is used to:

  • Assess concerns and health needs

  • Develop care plans

  • Document visits

  • Communicate securely

  • Provide clinical recommendations and referrals where appropriate

b) For Care Coordination and Support Services

We may collect and use information to:

  • Upload or process laboratory results

  • Coordinate referrals to other healthcare providers

  • Schedule appointments and manage follow-ups

These services support care delivery but do not replace the professional judgment of your clinician.

c) For Platform and Clinic Operations

We may use personal information to:

  • Operate and improve our virtual platforms

  • Maintain security, prevent fraud, and ensure legal compliance

  • Provide administrative and technical support

  • Maintain secure access and system functionality

We collect only the information necessary for these purposes.

4. Consent

We obtain consent for the collection, use, and disclosure of personal information unless otherwise permitted or required by law. Consent may be:

  • Express (written or verbal)

  • Implied through voluntary interaction with our services or website

You may withdraw certain consents at any time, subject to legal, regulatory, or clinical limitations. Withdrawal of essential consents may limit our ability to provide services.

5. Disclosure of Personal Information

We do not sell or share personal information for marketing purposes.

Personal information may be disclosed only in the following circumstances:

  • Emergency or Safety Concerns: If a clinician believes there is an urgent risk to your safety or the safety of others

  • With Consent: Limited disclosure to authorized third parties involved in your care, such as referral providers or insurers

  • Legal Obligations: Where required by law, regulation, court order, or regulatory authority

  • Fraud or Security Prevention: To protect against misuse, threats, or harm

All third-party service providers are required to maintain appropriate privacy and security safeguards.

6. Safeguards

We protect personal information using administrative, technical, and physical safeguards, including:

  • Secure electronic medical record (EMR) systems

  • Encrypted data transmission (TLS/SSL)

  • Secure, Canadian-based data storage where applicable

  • Role-based access controls

  • Privacy and security training for authorized personnel

While we use industry-standard safeguards, electronic communication carries inherent risks. We work continuously to minimize these risks.

7. Retention and Deletion

Personal information is retained only as long as necessary to fulfill identified purposes and to meet legal, regulatory, and professional obligations.

Following account closure:

  • You may access or request copies of your information for a limited time

  • Information is securely deleted or anonymized once retention requirements are met

  • Backup data is isolated and destroyed in accordance with secure retention schedules

8. Access and Correction

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

Certain clinical records must be amended by the clinician who created them. Requests will be addressed within a reasonable timeframe, generally within 30 days, where legally permitted.

9. Privacy Preferences

You may have control over certain privacy preferences, including:

  • Communication methods (email or SMS, where available)

  • Information shared during appointments

  • Virtual appointment formats (video, audio, or chat, where applicable)

Assistance with privacy-related preferences is available upon request.

10. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Enhance user experience

  • Analyze trends and website usage

  • Improve performance and navigation

You may adjust browser settings to manage cookie preferences; however, some features may not function properly.

11. Third-Party Links

Our website may include links to third-party websites. RiVana Health Inc. is not responsible for the privacy practices or content of external sites.

12. Limitations of Virtual Communication

No method of electronic transmission is completely secure. By using our website and virtual services, you acknowledge and accept these inherent risks.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or services. Updates will be posted with a revised effective date. Continued use of our services indicates acceptance of the updated policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

RiVana Health Inc.
🌐 https://rivanawomenshealth.ca

These Terms of Use are provided for general informational purposes and do not constitute legal advice.

Menopause stage assessment: Understand your transition!

What stage of menopause are you in?

Navigating the changes in your body can be overwhelming, but you don't have to do it alone. This 2-minute assessment is designed to help you identify whether, and where, you might be in the menopause transition.

Answer a few questions about your recent cycles and symptoms to identify your probable stage of menopause. At the end, we will provide an initial guide to your current stage.

Note: This assessment is a guide and does not replace a clinical diagnosis. If you have urgent concerns, please reach out to us directly.